You can find the address of a cinema under the INFO tab in the main menu. Under this heading, you can find the address, the ticket desk phone number and other general information about your local cinema.
The programme is created for one week at a time. The first day of a new programme week is a Friday and the last day is a Thursday. New programmes are always published on Tuesdays at 13.00. In other words, you can only browse screening times up to a week and a half ahead from a programme’s publication date. For example, if you are browsing the screening times on a Sunday, you can view the times from the current date up to the following Thursday. The screening times of the following Friday will be displayed from Tuesday 13.00 onwards.
Tickets for a new programme week become available for purchase on the previous Tuesday (although pre-sale for individual films may begin earlier). However, bank holidays that fall on Mondays or Tuesdays may delay the publishing of a programme by a day.
Animations are often released in 2D, 3D, as Finnish and Swedish voiceovers and as the original versions with subtitles. We include as many of these versions into our programme as possible, depending on our auditorium capacity and audience interest. Sometimes, the original versions of animated films are excluded due to the limited number of screens.
Every film gets age rated by its distribution company. The age restrictions are based on the Act on Audiovisual Programmes, whose implementation the cinemas must monitor. This Act is a child welfare act in nature. Its purpose is to protect children from any harmful effects that programmes and games may pose.
Yes. The age restrictions have a three-year margin, apart from the K18 rating. This means that children aged four or older may see films rated K7 when accompanied by an adult.
No. K16-rated films can be seen on their own by people who are 16 or older and can prove their age at the ticket desk by using picture ID. A 15-year-old can only see these films when accompanied by someone who is 18 or older, and this other person must also be able to prove their age at the ticket desk by using picture ID (moped licence, student card with picture, passport, identity card, Kela photocard).
Yes. Our cinemas have wheelchair spaces available for our customers. They are mostly located at the front of the auditoriums, in the front rows. For more information about wheelchair spaces, please contact your nearest BioRex cinema (link in Finnish).
No. Serial tickets cannot be used to buy tickets for Event Cinema, such as opera, ballet or concert screenings. However, serial tickets are available for opera and ballet screenings and can be purchased at our cinemas’ ticket desks, for example.
No. Gift tickets cannot be used to pay for opera, ballet or other Event Cinema screenings fully or partially.
No. Serial tickets are valid from their purchase day to the last validity date printed on them. Once that date has passed, our sales system will not accept them as payment for tickets. If you have tickets that will run out on the same day, you can use them as payment until the last validity date for purchases made in the online shop and at the ticket desk.
Yes, they can. BioRex gift tickets can be used as payment for all film screenings, and no additional service fees apply. However, gift tickets may not be used to pay for Event Cinema screenings, such as concerts, opera or ballet.
The ordinary serial tickets are slightly cheaper than the Premium ones and can be used to pay for any 2D and 3D movie tickets on their own. However, when buying a ticket to a REX auditorium or for a PLUS seat, the customer must pay an additional Premium service fee, which is €2 for REX auditoriums and PLUS seats, and €3 for PRIME auditoriums. When using Premium serial tickets to pay for these tickets, the customer does not have to pay for any additional service fees as the Premium tickets cover the entire ticket price. You can find more information about the ordinary and Premium serial tickets here.
No. The gift tickets are valid for 12 months from the day following the purchase date. The last validity date printed on the tickets is also the last day that the tickets can be used as payment at the cinemas’ ticket desks or in the online shop. Once the last validity date has passed, our sales system will not accept them as payment for tickets.
A gift ticket is valid for 12 months from the day following the purchase date.
No. Our ticket desks do not accept reservations over the phone. Instead, visit our online shop to reserve your tickets.
All tickets can be served for a maximum of four (4) days and/or reservations always expire no later than 24 hours before the screening. If you do not pay for your ticket before that, it is immediately returned to sale. If you want to pay for your ticket at the theatre, please note that there may be a queue.
Yes. You can book discount tickets in our online shop. However, you must present a card that grants you the discount at our ticket desk when you come to pay for your reserved tickets at the cinema.
In order to book tickets online, you must have user ID to our website. If you have not yet created an account, you cannot reserve tickets in our online shop. You can quickly and easily register here (link in Finnish).
Online reservations can only be made for up to 10 people. If you want to book a higher number of tickets, you must visit the ticket desk of the cinema. The purpose of this is to prevent any misuse when it comes to ticket reservations.
You can always ask the cashiers at the cinema to show you the list of ingredients, which displays all the allergens in the products. Additionally, products packaged by a machine, such as sweets, have a list of allergens printed onto them.
All of our cinemas sell a selection of drinks on tap, soft drinks in bottles, popcorn, snack items and sweets. For more information, you can contact your theatre’s ticket desk or our customer services at email@example.com.
No. Customers may not bring their own food or drinks to the movies. However, we try to maintain an extensive list of options for sale so that all of our customers can find something to enjoy with a film.